Returns policy

Unfortunately I cannot accept a return based on change of mind.

If your print arrives damaged, please take a digital photo of the damaged product and the packaging it arrived in (only if the package is also damaged). Submit the photo(s) within 3 days of delivery by email to gemma@gemmawebb.com with your order number, shipping number and a brief description of the damage, so I can assess for replacement with another copy. 

You will receive an email within 24-48 hours confirming that your submission return is being processed. Once a reply is received confirming the product will be replaced, there is no need to mail back your product.

If the damage or quality issue is not apparent in the photos submitted, you may be required to return the item at your expense for the product to be assessed.

 Items that are reported missing from shipment and reported after 31 days and before 45 days of the original shipment date are eligible for replacement, exchange, or refund.


Frequently Asked Questions

"What do I need to know about art prints?"  

My watercolour prints are printed on soft textured, bright white, heavy weight 310 gsm Hahnemühle, German Etching paper. The are high quality archival fine art reproductions. Just as with any original artwork, to preserve the colour in your print, please do not hang or place in direct sunlight. Alternatively, framing with UV resistant glass or acrylic is recommended. All prints are packaged in plastic sleeves within sturdy mailers.  

 "How long will it take to receive my purchase?"

All orders are packaged and posted individually, within 3 days from placement of order. Please allow for 21 days for shipping via Priority Mail. For international shipping via sea it can take 30 days. For art prints, tracking details will be provided via email once your purchase has been processed. For economy, books may be mailed without tracking details.

Please note that I am heavily dependent on the postal service, as such these times may vary slightly and are a guide only.  

"Can I request a private commission?"

Unfortunately I am unable to accommodate all requests, however if you would like to suggest an idea,  please submit it via the contact button below and I will consider it.   

 "Are prints available in custom sizes?" 

Four standard print sizes have been selected to match common frame sizes to suit the majority of buyers. However if a unique size is required that is larger than the options available, please submit a request via the contact button below and I will respond with price and availability.    

 "Can I reproduce any of your artwork?"

No, I have spent significant time preparing and producing artwork and it is covered by copyright. As such it cannot be used or reproduced without my permission, purchasing a print or does not entitle you to do so.  

NO PART OR CONTENT OF THIS SITE MAY BE REPRODUCED, DISTRIBUTED, OR OTHERWISE USED, WITHOUT THE PRIOR WRITTEN PERMISSION OF GEMMA WEBB. ALL RIGHTS RESERVED. COPYRIGHT © 2017 gemmawebb.com

 For any other inquiries please use the Contact button below. 

Thank you!


PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our email.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

- To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

- To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on December 31st, 2016


t's&C's

 

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

GEMMAWEBB may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

1. Use License

Permission is granted for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.

2. Disclaimer

The materials on GEMMAWEBB's web site are provided "as is". We make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

In no event shall GEMMAWEBB or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on GEMMAWEBB's Internet site. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

The materials appearing on GEMMAWEBB's web site could include technical, typographical, or photographic errors. GEMMAWEBB does not warrant that any of the materials on its web site are accurate, complete, or current.

3. Scripture Copyright Information

The use of a specific translation quote is chosen by Gemma based upon what she believes best expresses the meaning from the original language and context. Below is a list of Bible Translations and their Copyright information used in Gemmawebb.com material:

Scripture quotations marked (NIV) are taken from the Holy Bible, New International Version®, NIV®. Copyright © 1973, 1978, 1984, 2011 by Biblica, Inc.™ Used by permission of Zondervan. All rights reserved worldwide. www.zondervan.com The “NIV” and “New International Version” are trademarks registered in the United States Patent and Trademark Office by Biblica, Inc.™

Scripture quotations marked (AMP) are taken from the Amplified Bible, Copyright © 1954, 1958, 1962, 1964, 1965, 1987 by The Lockman Foundation. Used by permission 

Scripture quotations marked (ESV) are from the ESV® Bible (The Holy Bible, English Standard Version®), copyright © 2001 by Crossway, a publishing ministry of Good News Publishers. Used by permission. All rights reserved.”

Scripture quotations marked (NLT) are taken from the Holy Bible, New Living Translation, copyright ©1996, 2004, 2007, 2013, 2015 by Tyndale House Foundation. Used by permission of Tyndale House Publishers, Inc., Carol Stream, Illinois 60188. All rights reserved.

Scripture quotations marked (MSG) are taken from THE MESSAGE, copyright © 1993, 1994, 1995, 1996, 2000, 2001, 2002 by Eugene H. Peterson. Used by permission of NavPress. All rights reserved. Represented by Tyndale House Publishers, Inc.

Scripture quotations marked (TPT) are taken from The Passion Translation TM, copyright © 2012, 2013, 2014, 2015. Used by permission of 5 Fold Media, LLC, Syracuse, NY 13039, United States of America. All rights reserved. Unless otherwise indicated.

4. Links

GEMMAWEBB has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GEMMAWEBB of the site. Use of any such linked web site is at the user's own risk.

5. Terms and Conditions for Current Offers

Customers may only use one promotion, promotion code or offer at a time. Coupons are intended for single use only. Not all promotions, promotion codes or offers can be combined with sale prices. For specific details, see the terms and conditions of each promotion. Discounts cannot be applied to previously purchased items. In the event of a return, you will receive the paid amount in return.